Free Samples order policy: Up to $10 sample costs are no charge per manufacturer with a FedEx or UPS shipper number. Thus we can provide a relatively large number of samples when sourcing from different manufacturer suppliers.
Random samples are imprinted. Blank promotional samples (no imprint) may be substituted if an imprinted sample is not available.
All samples are subject to stock availability. Your account must be in good standing in order for your sample request to ship. Samples are not returnable. Samples can ship US Mail, UPS, FedEx and DHL.
Sample orders should be sent along regular order lines. Samples may be at no charge. A shipper number for FedEx or UPS is required for sample order shipments.
If no shipper number is provided, you will be invoiced for your samples and shipping up to and exceeding our sample policy (including shipping costs). All promotional product sample requests shipping outside of the U.S. and Canada must have a shipper number.
Sample Orders are typically shipped the same day (unless an issue with stock or credit issues on account).
Spec Sample Product Proof: Spec samples are printed samples that include customer provided logo imprinted on the item, with a specified decoration method and location. Plus the cost of the item and shipping charges. Production order will incur standard setup charges.
$40 per color/location
$30 each per additional color/position
$25 per color/position pens
Published price for cost of the product.
Setup and run charges apply.
Service fees such as PMS matching fee will be billed where applicable.
Produced on an as soon as possible basis after written proof approval, or sooner when proof is waived.
Shipped via FedEx / UPS Next Day Air service unless otherwise specified.
Customer is responsible for freight charges additionally.
Total responsibility for imprint and design lies with buyer/customer when a product or paper/fax proof is waived.
Not available for rush orders.
Not available for 4-color process heat transfer orders EXCEPT for Drinkware orders (where available) due to the 100 piece minimum order.
Canada – Spec Sample Product Proof
Contact your CSR for detailed quote on all shipments to Canada (512.837.5443).
Random Sample Orders for CANADA
A sample order totaling less than $25 CDN is free.
Client must provide a shipper account
A sample order that exceeds $25 CDN EQP will be billed plus shipping.
To expedite transit on any sample order please provide your 3rd party shipper number (UPS or Fed Ex) on your sample order request.
All samples feature a random imprint based on availability. Blank samples will ship when a random sample is not available.
If you have an issue with a sample,
Contact your CSR for resolution (512.837.5443).