FREE 1-DAY (24 hour) RUSH SERVICE is available for a large number of in-stock promotional items. Confirm with Customer Service Department for specific details). Some products may not be available on a rush basis depending on product, product availability and preexisting decorating schedules.
DECORATED APPAREL 1-DAY (24 hour) RUSH SERVICE may be available for some items. An upcharge of 25% minimum may be added to the unit cost.
FREE 3-DAY RUSH SERVICE is available for a large number of promo items with select decorating processes.
In some situations depending on any given product Free Rush may not be available.
(Our CSR can identify what individual items are available for rush service.)
Rush Service may not be available at the time of order being placed. In particular but not being limited to Embroidery, 4-Color Process or Heat Transfer. Please consult with the Customer Service Department for updates.
Rush Service is not available for most kitting or pick and pack requests and large quantity orders with no prior notice of placement.
More information: 512.837.5443
Free 24-Hour or 3-DAY RUSH is determined by the individual item, time of day of order placement and other circumstances.
Displayed or advertised quantities only (see max. on website); some items may have quantity restrictions.
Exception: Ceramics rush orders for ceramics may be limited to 288 pieces or less.
Exception: Plush rush orders may be limited to 300 pieces or less
Exception: Apparel and Headwear (quantity limit is based on daily capacity). We recommend contacting our Customer Service Department to check live inventory prior to submitting your rush order.
24-Hour Rush: One-color/location imprints only; Silk Screen, Pad Print, and Digital Label orders.
3-Day Rush Service: Deboss or Heat Transfer not available in some instances. Valid only for the standard number of imprint colors/positions included for each item.
Note: Non-camera-ready artwork submitted for 1-day rush service that needs to be re-created may require additional order time; consult your customer service rep.
(CSR - More information: 512.837.5443)
Complete rush orders (if provided P.O.) and artwork must be submitted together.
All communication, including P.O. and artwork must include invoice order or purchase order #.
ALL order info must be noted on the invoice or your purchase order itself and not in the email communication.
Orders must and will be be CLEARLY MARKED 1-Day Rush and must include in-hands date. Any failure to confirm the order as RUSH may cause a delay in order shipping.
Confirm All Orders CLEARLY MARK with item number, item color, quantity, imprint color, (imprint location, art instructions if specialized or out of the norm) and shipping instructions.
Failure to provide and confirm the required info deems order incomplete and may/will delay production.
Complete order must be received by the deadline required as noted by the CSR. Depending on the product the deadline may be as early as 9:00 a.m. CST of that day.
NOTE: Complete orders submitted right at the cut off time may not be guaranteed.
Art must be submitted in vector format to size.
Art re-creates may not be available for rush orders.
Multicolor and multi-position orders for Rush service may not be accepted.
No Less Than Minimum (LTM) orders accepted for rush service.
Only Laser Engrave, Label, Silk Screen and Pad Print orders are available for rush service (some exceptions may apply).
No paper proofs available for rush service orders.
Note: we require pre-payment on all rush orders (Visa, MasterCard, American Express, PayPal and Discover) unless credit is established and approved in advance. Net terms limited to Government agencies.
Maximum of 3 spilt shipments permitted for rush service orders. Additional ship-to locations may be added with prior approval. Additional charge may apply with split or multiple drop shipments.
Rush service order must ship via FedEx or as necessary UPS. If shipping method is not clearly specified, factory is authorized to ship via air to meet listed in - hands date.
Third party accounts for shipping not provided.
USPS shipping not available on rush service orders.
Note: Non-camera-ready artwork submitted for 1-day rush service that needs to be re-created will require a graphic artist fee where applicable and may add additional time. Orders not specifying method of shipment will be shipped by ground service. If a faster method is required, air freight must be authorized.