SAME DAY RUSH SERVICE on PROMOTIONAL PRODUCTS
Same Day Rush Service is available on select items.
Please contact your CSR asap (More information: 512.837.5443).
Additional Rush charges may apply ranging from a set fee to a percentage of the unit cost to be added to order.
Please contact a CSR prior to placing order to ensure sufficient inventory and production capacity. Same day rush available on limited in-stock items; displayed quantities only: one-color/location imprints only; Silk Screen, Pad Print, Laser Engraving and Digital Label only.
Exception: Rush orders for ceramics are limited to 288 pieces or less.
Any item/product may not available for same day RUSH.
Subject to prior approval, complete same day rush orders (Invoice approval or your P.O. and artwork) should be submitted. If approved prior to order submission deadline invoice orders or your P.O. must be CLEARLY MARKED Same-Day Rush. Failure to mark the order as SAME DAY RUSH will cause a delay in order shipping. Same Day Rush Charges apply; please inquire.
Invoice orders must be CLEARLY MARKED with item number, item color, quantity, imprint color, imprint location, art instructions, and shipping instructions. Failure to confirm and/or provide required info deems invoice order or your P.O. incomplete and may/will cause a delay in production.
No Less Than Minimum (LTM) orders accepted.
No paper proofs available. (Sometimes a courtesy proof may be provided)
Art re-creates are not available for rush orders. If our graphics department does a re-create charges will apply.
Orders must have established account in good standing. Note: Credit approval will delay production; therefore, we require ALL new accounts to pre-pay all rush orders (Visa, MasterCard, American Express, PayPal and Discover) unless credit is established and approved in advance.
Order must ship via FedEx or UPS. If shipping method is not clearly specified, factory is authorized to ship via air to meet listed in-hands date.
Complete rush orders (if provided P.O.) and artwork must be submitted together.
All communication, including P.O. and artwork must include invoice order or purchase order #.
ALL order info must be noted on the invoice or your purchase order itself and not in the email communication.
Orders must and will be be CLEARLY MARKED 1-Day Rush and must include in-hands date. Any failure to confirm the order as RUSH may cause a delay in order shipping.
Confirm All Orders CLEARLY MARK with item number, item color, quantity, imprint color, (imprint location, art instructions if specialized or out of the norm) and shipping instructions.
Failure to provide and confirm the required info deems order incomplete and may/will delay production.
Complete order must be received by the deadline required as noted by the CSR. Depending on the product the deadline may be as early as 9:00 a.m. CST of that day.
NOTE: Complete orders submitted right at the cut off time may not be guaranteed.
Art must be submitted in vector format to size.
Art re-creates may not be available for rush orders.
Multicolor and multi-position orders for Rush service may not be accepted.
No Less Than Minimum (LTM) orders accepted for rush service.
Only Laser Engrave, Label, Silk Screen and Pad Print orders are available for rush service (some exceptions may apply).
No paper proofs available for rush service orders.
Note: we require pre-payment on all rush orders (Visa, MasterCard, American Express, PayPal and Discover) unless credit is established and approved in advance. Net terms limited to Government agencies.
Maximum of 3 spilt shipments permitted for rush service orders. Additional ship-to locations may be added with prior approval. Additional charge may apply with split or multiple drop shipments.
Rush service order must ship via FedEx or as necessary UPS. If shipping method is not clearly specified, factory is authorized to ship via air to meet listed in - hands date.
Third party accounts for shipping not provided.
USPS shipping not available on rush service orders.
Note: Non-camera-ready artwork submitted for 1-day rush service that needs to be re-created will require a graphic artist fee where applicable and may add additional time. Orders not specifying method of shipment will be shipped by ground service. If a faster method is required, air freight must be authorized.