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INFORMATION

Website, presentations, catalogs and other electronic and printed material are to be used as a reference only and reflect the best information available at date of publication. All prices, terms & conditions are subject to change without notice. Please refer to customer service for the most up-to-date and accurate information.
 

Product presentations may be requested at no charge. Catalogs may be ordered at no charge (subject to availability).

Specialty catalogues may be requested if available.

Imprinted Catalogs with company information/logo imprinted on the cover are seasonally available with a one-color/black imprint with a specified size for each catalog; these requests may only be entered as a standard order for printing and processing. 




 

PRODUCTION TIME

Standard production time for in-stock items published quantities only; one-color/location imprints (unless otherwise noted) is approximately 5-7 business days depending on the imprint method chosen. Standard production time for above published quantities, multicolor/multi-location imprints (unless otherwise noted) is approximately 7-12 business days. Production time begins after receipt of complete P.O. or approved order invoice, viable art Art Requirements and paper proof approval (where applicable) and have confirmed receipt of payment or must established an approved  payment method in advance and confirmed that the account is in good standing.

Note: Payment received the same day as scheduled ship date may be subject to shipping on the next business day.

Hours of operation:
8:30 a.m.– 5:00 p.m., CST, Mon-Fri 

 


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24Hr RUSH SERVICE

 

FREE 1-DAY (24 hour) RUSH SERVICE is available for a large number of in-stock items. Confirm with Customer Service Department for specific details). Some products may not be available on a rush basis depending on product, product availability and preexisting decorating schedules.

DECORATED APPAREL 1-DAY (24 hour) RUSH SERVICE may be available for some items. An upcharge of 25% minimum may be added to the unit cost. 

 FREE 3-DAY RUSH SERVICE is available for a large number of items with select decorating processes.

In some situations depending on any given product Free Rush may not be available.
(Our CSR can identify what individual items are available for rush service.)

Rush Service may not be available at the time of order being placed. In particular but not being limited to Embroidery, 4-Color Process or Heat Transfer. Please consult with the Customer Service Department for updates.

Rush Service is not available for most kitting or pick and pack requests and large quantity orders with no prior notice of placement.

More information: 512.837.5443

 

RUSH SERVICE CONDITIONS:

https://primeline.com/media/wysiwyg/icons/badge-24-hour-rush-961.jpghttps://primeline.com/media/wysiwyg/icons/badge-3-day-rush-962.jpg

Free 24-Hour or 3-DAY RUSH is determined by the individual item, time of day of order placement and other circumstances.

Displayed or advertised quantities only (see max. on website); some items may have quantity restrictions.

Exception: Ceramics rush orders for ceramics may be limited to 288 pieces or less.

Exception: Plush rush orders may be limited to 300 pieces or less

Exception: Apparel and Headwear (quantity limit is based on daily capacity). We recommend contacting our Customer Service Department to check live inventory prior to submitting your rush order.

24-Hour Rush: One-color/location imprints only; Silk Screen, Pad Print, and Digital Label orders.

3-Day Rush Service: Deboss or Heat Transfer not available in some instances. Valid only for the standard number of imprint colors/positions included for each item.

Note: Non-camera-ready artwork submitted for 1-day rush service that needs to be re-created may require additional order time; consult your customer service rep.

(CSR - More information: 512.837.5443)

 

 

 

RUSH SERVICE REQUIREMENTS:
 

Complete rush orders (if provided P.O.) and artwork must be submitted together.

All communication, including P.O. and artwork must include invoice order or purchase order #.
ALL order info must be noted on the invoice or your purchase order itself and not in the email communication.

Orders must and will be be CLEARLY MARKED 1-Day Rush and must include in-hands date. Any failure to confirm the order as RUSH may cause a delay in order shipping. 

Confirm All Orders CLEARLY MARK with item number, item color, quantity, imprint color, (imprint location, art instructions if specialized or out of the norm) and shipping instructions. 

Failure to provide and confirm the required info deems order incomplete and may/will delay production.

Complete order must be received by the deadline required as noted by the CSR. Depending on the product the deadline may be as early as 9:00 a.m. CST of that day.

NOTE: Complete orders submitted right at the cut off time may not be guaranteed.

Art must be submitted in vector format to size.

Art re-creates may not be available for rush orders.

Multicolor and multi-position orders for Rush service may not be accepted.

No Less Than Minimum (LTM) orders accepted for rush service.

Only Laser Engrave, Label, Silk Screen and Pad Print orders are available for rush service (some exceptions may apply).

No paper proofs available for rush service orders.

Note: we require pre-payment on all rush orders (Visa, MasterCard, American Express, PayPal and Discover) unless credit is established and approved in advance. Net terms limited to Government agencies.

Maximum of 3 spilt shipments permitted for rush service orders. Additional ship-to locations may be added with prior approval. Additional charge may apply with split or multiple drop shipments.

Rush service order must ship via FedEx or as necessary UPS. If shipping method is not clearly specified, factory is authorized to ship via air to meet listed in - hands date.

Third party accounts for shipping not provided.

USPS shipping not available on rush service orders.

Note: Non-camera-ready artwork submitted for 1-day rush service that needs to be re-created will require a graphic artist fee where applicable and may add additional time. Orders not specifying method of shipment will be shipped by ground service. If a faster method is required, air freight must be authorized.

 


 

 

SAME DAY RUSH SERVICE

Additional 25% minimum of the unit cost to be added to order please confirm with your CSR (More information: 512.837.5443). 

 

Same Day Rush has limited availability.

Please contact a CSR prior to placing order to ensure sufficient inventory and production capacity. Same day rush available on limited in-stock items; displayed quantities only:  one-color/location imprints only; Silk Screen, Pad Print, Laser Engraving and Digital Label only.

Exception: Rush orders for ceramics are limited to 288 pieces or less.

Any item/product may not available for same day RUSH.

 

SAME DAY RUSH SERVICE REQUIREMENTS:

Subject to prior approval, complete same day rush orders (Invoice approval or your P.O. and artwork) should be submitted. If approved prior to order submission deadline invoice orders or your P.O. must be CLEARLY MARKED Same-Day Rush. Failure to mark the order as SAME DAY RUSH will cause a delay in order shipping. Same Day Rush Charges apply; please inquire.

Invoice orders must be CLEARLY MARKED with item number, item color, quantity, imprint color, imprint location, art instructions, and shipping instructions. Failure to confirm and/or provide required info deems invoice order or your P.O. incomplete and may/will cause a delay in production.

No Less Than Minimum (LTM) orders accepted.

No paper proofs available. (Sometimes a courtesy proof may be provided)

Art re-creates are not available for rush orders. If our graphics department does a re-create charges will apply.

Orders must have established account in good standing. Note: Credit approval will delay production; therefore, we require ALL new accounts to pre-pay all rush orders (Visa, MasterCard, American Express, PayPal and Discover) unless credit is established and approved in advance.

Order must ship via FedEx or UPS. If shipping method is not clearly specified, factory is authorized to ship via air to meet listed in-hands date.

 

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DECORATION METHODS & CHARGES:

 

APPAREL - SILK SCREEN

Setup Charges: $40- $70 per color/location. Price dependent on manufacturer’s pricing policy.

Apparel Flash Layer/Screen:$45 per location. Applies to silkscreen orders of apparel items in colors (excludes white and sport gray.)

Additional Color/Location Run Charges - Apparel:$0.35 -$0.60 each  per piece, per color, per location

Repeat Orders Charges: $25 -$40 re-order setup fee per color/location, plus applicable charges from catalog for all items.

Dependent on product and manufacturer.

Production Time: Approximately 5-7 business days for display quantities only; one imprint location.
Approximately 5 -10 business days for apparel orders of non-stock colors and sizes, display quantities only; one color/location imprints.
Approximately 7-12 business days for above display quantities and multi-location imprints.

1-Day rush service is available; with an upcharge of 15% (to the unit cost). 
Please see Rush Order Conditions for details.


 

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DEBOSS

Setup Charges:$80 plus per location

Jumbo Deboss Setup Charges: $100 plus per location

Additional Location Run Charges: to be quoted per piece, per location.


 

Repeat Orders Charges:

$40 re-order Setup fee Deboss per location plus applicable charges from catalog;

$50 re-order Setup fee Jumbo Deboss per location plus applicable charges from catalog.


 

 

Personalization:

Quote upon request for each personalization.

Product personalization depends on product and facility capability to personalize any given product

Contact a CSR for options and availability (More information: 512.837.5443 ).

 

Production Time:

Ask your CSR usually 7-10 business days usual production time.

Personalization – no rush service available.

Please see Rush Order Conditions for details.


 

 


 

 

EMBROIDERY

View Thread Colors

Setup/Digitizing Charges:

$75 per location, up to 7,500 stitches in 7 thread colors. 7 colors are included, up to 13 are available (additional fees apply – contact your CSR (512.837.5443)


 

Digitizing Charges (Add’l Stitches):

$15 per each additional 1,000 stitches (over 7500), per location.

Run Charges:

$1.95 + per piece, per location, including the first*, up to 7,500 stitches in 7 thread colors (*except select blankets, apparel and headwear items which include first location, where noted up to 7500 stitches) Contact your CSR for detailed quote (512.837.5443).


 

Run Charges (Additional Stitches):

$0.50 per piece per location, per each additional 1,000 stitches (over 7500).

Contact your CSR for detailed quote (512.837.5443).


 

Run Charges (Additional Thread Colors):

$0.45 per piece per location per each additional thread color (over 7), per 1,000 stitches (over 7500).

Contact your CSR for detailed quote (512.837.5443).


 

*Note: Embroidery orders will incur a run charge for the first imprint location,* as well as each additional imprint location, (*except blankets and headwear which include first location, up to 7500 stitches).

Contact your CSR for detailed quote (512.837.5443).


 

Tape Edit Charge:

$25


 

Customer Supplied Tape:

No Charge, must include thread colors and sequence. If tape requires sizing and adjustment to fit embroidery requirements a tape edit fee will apply. Note: run charges for additional stitches and colors (over 7500 stitches and over 7 colors) apply.

Contact your CSR for detailed quote (512.837.5443).


 

PMS Match/Non Stock Thread Colors:

No charge, all standard Madeira colors, close not exact guaranteed (this adds 3-5 business days to production time).


 

Personalization (embroidery):

Contact your CSR for detailed quote (512.837.5443).


 

Metallic Thread:

May not be available.

Contact your CSR for availability (512.837.5443).


 

3D or Puff Embroidery:

May Contact your CSR for detailed quote if not be available (512.837.5443).

 


 

Thread Color Change Charge:

$35


 

Embroidery Format:

Tajima DST or EMB (color sequencing).

Contact your CSR for details (512.837.5443).


 

Embroidery Cancellation fee:

$100 per order, plus factory will bill for all work completed at time of cancellation.


 

Sew Out:

$20 per swatch.


 

Copy of Embroidery Disk:

1st No charge; $15 each additional (available via email only)

Contact your CSR for details (512.837.5443)-


 

Repeat Orders Charges:

Contact your CSR for detailed quote (512.837.5443).


 

Note: If changes are made tape edit fees will apply. Please reference the most recent order number and date on your invoice/ purchase order number. Please fax or email a copy of artwork with your re-order for verification. Factory will not be held responsible for errors caused by incorrect Order/PO reference.


 

Production Time:

Approximately 7-10 business days for published quantities only; one imprint location.

FOB point may vary. Approximately 3-12 business days for up to 1008 pieces, up to 7,500 stitches per piece, one imprint location only

Note: Orders of over 7,500 stitches and orders of greater than 1008 pieces must be quoted by our CSR and based on our capacity to fulfill the order.


 

Rush Service available

Production time begins after receipt of approved order invoice and/ or complete P.O., viable art and paper proof approval (where applicable)

Contact your CSR for details (512.837.5443)-

 

 


 

 

FOUR-COLOR PROCESS DIGITAL LABEL

Setup Charges:

$55 per location.

Contact your CSR for detailed quote (512.837.5443).

 

Additional Location Run Charges:

Priced per piece, per location.

Contact your CSR for detailed quote (512.837.5443).


 

Repeat Orders Charges:

Re-order Setup fee per location plus applicable charges.

Contact your CSR for detailed quote (512.837.5443).

 

Production Time:

Approximately 3-57 business days; published Quantities only; one imprint location.

Usually over 10 business days for above published quantities and multi-location imprints.


 

4CP Digital Label: available 24-our rush;  

available 3-day rush

Contact your CSR for detailed quote (512.837.5443).

Please see Rush Order Conditions for details.


 

 

 

 

 

 

 

 

 


 

 

FOUR-COLOR PROCESS HEAT TRANSFER

Setup Charges:

$55 plus per location.

Contact your CSR for detailed quote (512.837.5443).

Run Charges:

$0.95 plus per piece, per location.

Contact your CSR for detailed quote (512.837.5443).


 

Repeat Orders Charges:

$25 plus for re-order Setup fee per location plus applicable charges

Contact your CSR for detailed quote (512.837.5443).


 

Please Note: 4-color process heat transfer orders must be ordered in quantities in set 100 pieces per design (min. order of 100 pcs.)

EXCEPT for Drinkware orders (where available).

Contact your CSR for detailed quote (512.837.5443).


 

Note: PMS matching is NOT available for 4 color process heat transfer orders.


 

Note: Pre Production Samples are not always available for 4 color process heat transfer orders

EXCEPT for Drinkware orders (where available) due to the 100 piece minimum order.

Contact your CSR for detailed information (512.837.5443).


 

Production Time:

Approximately 7-10 business days for published quantities only; one imprint location.

Approximately 10-12 business days for above published quantities and multi-location imprints.

A proof requires an additional 3 business days over the 7-10 business day standard production time

No rush service available

Contact your CSR for details (512.837.5443).


 

 


 

 

KITS/COMBOS/GIFT SETS:

Contact your CSR for a detailed quote (512.837.5443).

 


 

 

LASER ENGRAVING

Setup Charges:

$55 $90 per location


 

Additional Location Run Charges:

$0.55 -$1.25 per piece, per location.


 

Repeat Orders Charges:

$40 re-order Setup fee per location plus applicable charges from pricing.

Note: Oxidation and personalization are not available at this time.

Contact your CSR for additional information (512.837.5443).


 

Production Time:

Approximately 5-7 business days for published quantities only; one imprint location.


 

For above published quantities and multi-location imprints.

Contact your CSR for detailed quote (512.837.5443).


 

Free 1-Day rush service may be available in some cases.

Contact your CSR for details (512.837.5443).

Please see Rush Order Conditions for details.


 

 


 

 

EPOXY DOME

Setup Charges:

$55 per location


 

Additional Location Run Charges:

$0.55 per piece, per location.


 

Repeat Orders Charges:

$25 re-order Setup fee per location plus applicable charges from catalog.


 

Production Time:

Approximately 5-7 business days for catalog quantities only; one imprint location.

Approximately 7-10 business days for above catalog quantities and multi-location imprints.


 

No rush service is available.


 

 


 

 

PAD PRINT

Setup Charges:

$55 per color/location.

$30 per location.


 

Additional Color/Location Run Charges - Bags: $0.65 per piece, per color, per location

Additional Color/Location Run Charges - Drinkware: $0.45 per piece, per color, per location

Additional Color/Location Run Charges – Pens (silk screen only): $0.25 per piece, per color, per location

Additional Color/Location Run Charges - All other Items, based on EQP Price as follows:

Items under $2.50 at EQP - $0.35

Items $2.50 to $4.99 at EQP - $0.45

Items $5 to $9.99 at EQP - $0.55

Items $10 or greater at EQP - $0.65


 

Repeat Orders Charges:

$25 re-order setup fee per color/location, except silk screened pens which are $20, plus applicable charges from catalog for all items.


 

Production Time:

Approximately 5-7 business days for published quantities only; one imprint location.

Approximately 7-10 business days for above published quantities and multi-location imprints.


 

Free 1-Day rush service may be available.

Contact your CSR for detailed information (512.837.5443).

Please see Rush Order Conditions for details.


 

 


 

 

SILK SCREEN (NON-APPAREL ITEMS)

Setup Charges:

$55 per color/location; $25 in some cases per color/location for pens (writing instruments).


 

Additional Color/Location Run Charges - Bags: $0.65 per piece, per color, per location

Additional Color/Location Run Charges - Drinkware: $0.45 per piece, per color, per location

Additional Color/Location Run Charges - Pens (silk screen only): $0.25 per piece, per color, per location

Additional Color/Location Run Charges - All other Items, based on lowest published unit pricing:

Items under $2.50 - $0.35

Items $2.50 to $4.99 - $0.45

Items $5 to $9.99 - $0.55

Items $10  - $0.65


 

Repeat Orders Charges:

$25 re-order setup fee per color/location, except silk screened pens which are $20, plus applicable charges for all items.

Contact your CSR for detailed information (512.837.5443).


 

Production Time:

Approximately 5 business days for published quantities only; one imprint location.

Approximately 7-10 business days for above published quantities and multi-location imprints.


 

Free 1-Day rush service may be available.

Contact your CSR for detailed information (512.837.5443).

Please see Rush Order Conditions for details.


 

 


 

 

FOUR COLOR PROCESS

Setup Charges:

$55and up per location.


 

Run Charges:

$0.55 per piece, per location.

Please Note: Four color process orders will incur a run charge for the first imprint location, as well as each additional imprint location


 

Please Note: Metallic and Neon inks are not available for some orders.
Note: PMS matching is NOT available for Four Color process orders.

Contact your CSR for detailed information (512.837.5443).


 

Repeat Orders Charges:

$25 + re-order Setup fee per location plus applicable charges for the product in question.


 

Production Time:

Approximately 5-7 business days for published quantities only; one imprint location.

Approximately 7-10 business days for above catalog quantities and multi-location imprints.


 

Rush Order Conditions for details.


 

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HOW TO ORDER

An order invoice must be acknowledged in writing via email or fax or a complete purchase order must include:

Purchase Orders must be a typed purchase order with company billing information, P.O. number, item number, item color, item quantity, imprint color, imprint location, art instructions, shipping instructions (ship to address[s], ship method, and shipping account # [if applicable]). (Note: handwritten orders are not accepted.)

An Order invoice must contain the same information.

Order invoice must be approved in writing.

Contact your CSR for detailed information (512.837.5443).


 

Clean and properly formatted artwork (Please see Art Requirements).

Prepayment or payment with order is required.

Established account in good standing, credit approval or receipt of credit card information ((Visa, MasterCard, American Express, PayPal and Discover).


 

Orders and related artwork should be emailed together

Complete purchase order (including art) for Standard Production must be received in enough time to process the order to meet the scheduled delivery date.


 

Orders may be processed by different departments. Therefore, please include both art and order information in the body of the email with all submissions or resubmissions. All verbal information must be confirmed and verified on any invoice order and confirmed in writing by Purchaser. We reserve the right to refuse any order we feel cannot deliver for any reason at any time.


 

In-hands date must be clearly agreed and marked. A must- ship date is not accepted – only a clearly marked in- hands date is honored as an in-hands date. If you want your order to ship on a must-ship date you must include the corresponding in-hands date for the admin on the order and P.O.as well. If no in-hands date is clearly listed on the order, factory reserves the right to ship up to 5 -12 working days from receipt of complete and approved invoice order or purchase order.


 

Factory will not absorb upgraded freight costs when notified of pending event date after order has been placed. For Rush orders and un-established accounts, production begins upon receipt of prepayment. Factory will NOT contact customer when in-hands date is not provided. Order acknowledgement will serve as notice of estimated ship date unless email address is not provided. Orders often may be rescheduled up to two days after acknowledgment ship date.


 

The absence of any of the above stated information will deem the order incomplete and will delay production time.

Contact your CSR for assistance (512.837.5443).


 

Acknowledgements: All orders are acknowledged via email. If no email address is provided then order is acknowledged via fax. Upon receipt of acknowledgement, please review all information carefully. If you do not receive an acknowledgement, or if there are any discrepancies, please contact customer service immediately. Orders will be processed and billed as per information on order acknowledgement and are considered final.

Confirmation of Receipt: We generate an email reply with receipt of any order information. This email is a generic receipt and does not constitute as order acknowledgement, but rather as receipt of your sent email. You will receive an actual order acknowledgement within 24 hours of receipt of order unless email address is not provided (Rush order acknowledgements will be processed sooner).  

If you do not receive an acknowledgement within 24 hours of submission (sooner for rush orders) please contact a CSR (512.837.5443).


 

Order Changes: Any changes made to orders after receipt of initial order invoice or P.O. must be made in writing via email or fax. Each change may be billed at $5. All changes made the same day as order shipment will be billed at $20 per change. Those changes would only be change of address or additions to the order. If the order is scheduled to ship in most instances the changes if permitted would take lace the next business day thus delaying shipment.


Note: We will make every attempt to apply changes on ship date but cannot guarantee that this will happen! This does not include factory data entry errors or increases to order quantity. All changes should be emailed. Please include the invoice order # or the P.O#. and your contact information. Also put those numbers in the subject line of your message and clearly list all changes.

Paper Proof: $10. Produced within 48 hours from receipt of the invoiced order or a complete purchase order. Factory will not be held responsible for paper proof approvals that contain errors whether the error is that of the factory or the client. An approval means the Purchaser is approving the product/paper proof. Proof approval is required day before the order is scheduled to be decorated. Proof approvals for large quantity, multicolor, multi-location, 4-Color Process Heat Transfer, and Embroidery orders may be required several days in advance of the estimated ship date.

Contact your CSR for any additional information (512.837.5443).


 

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MORE PRODUCTION INFO & ADDITIONAL CHARGES:

4CP Custom Packaging: Custom boxes and sleeves may be available.  
Contact your CSR for detailed quote (512.837.5443).

 

Blank Orders:  Blank items may be available at a discount price. Discount is not available for apparel orders or for orders of closeout items.

          Contact your CSR for details (512.837.5443).

 

Cancellation Fee:  $65 plus all work completed. Applies to all items except Embroidery.


 

Embroidery Cancellation Fee:  $120 plus all work completed.


 

Color/Copy Change:  $35 per change.


 

Drop/Split Shipments:  $12.50 per location after the first.


 

Exact Quantity:  $35 per order. Assorted Colors: Minimum of 50 units per color may be ordered. Not available with Less Than Minimum orders.


 

Flash Layer/Screen:  $35 per location. Applies to silk screen printed orders of apparel items in dark colors (i.e. All colors other than white or light gray).


 

Handling Charges:  $4.50 per carton fee applies in addition to billed freight including orders may be added to the order.


 

Imprinted Catalogs: Some custom labeled catalogues may be available.

Contact your CSR for detailed information (512.837.5443).

Insurance:  $3.00) per purchase order.


 

Less Than Minimum (LTM):  $55 per order, all items except apparel which is $30. Absolute minimum is 1/2 the minimum published quantity. First column pricing applies. LTM is not available for rush orders. LTM is not available for orders of closeout items. LTM fees and first column pricing applies to all re-orders.

Contact your CSR for details (512.837.5443).
Not available for 4-color process heat transfer orders EXCEPT for Drinkware orders (where available) due to the 100 piece minimum order.

Due to the cost of order processing, we will not accept orders for less than $100 (excluding freight).


 

Over/Under Runs:  Every effort is made to ship the exact quantity ordered; however due to the nature of the manufacturing process we reserve the right to ship 5% (2% on orders of 5,000 pieces or more) over or under the quantity ordered and invoice accordingly.

Contact your CSR for additional details (512.837.5443)
.

PMS Color Match:  varies $40. Factory will make every effort to closely match any PMS color. An exact match cannot be guaranteed, especially on polyurethane stress relievers and items that are not white. PMS matching is only available for screen and pad print orders (see Embroidery). Neon colors cannot be guaranteed. Note: We reserve the right to print our stock "Reflex Blue" when orders do not specify "blue" and our stock "Emerald Green" when orders do not specify "green". No charge for PMS match for embroidery. PMS matching is NOT available for label or 4-color process heat transfer orders. Art for these imprint methods is CMYK process-printed using 4 individual colors (cyan, magenta, yellow, black) to achieve a singular/final result. The lack of precision of the Pantone® matching system and color formula mixing process may give results that may vary in final process of the printed art due to color of product, light, and variance in monitor resolution and machinery calibration.


 

Repeat Orders:  Please see Decoration Method & Charges for applicable fees. Please reference the most recent order number and date on your order invoice. Factory usually will hold information for the current year and one year previous. This is not always guaranteed. Please fax or email a copy of artwork with your re-order for verification. Factory will not be held responsible for errors caused by incorrect P.O. reference.



 


 

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ARTWORK REQUIREMENTS:

 

Artwork Preparation should be submitted in vector format with all fonts converted to outlines. Please include any additional information which will help process art submissions quickly and accurately. Artwork must always include order # in the subject of the email and contact information in the body of the email. Orders without correct # referenced will be rejected by the factory. We recommend submitting a mockup of the art on the item for comparison. Factory cannot be responsible for errors otherwise. Note: Artwork will be sized to maximum available imprint area unless otherwise specified on Purchase Order.


 

Acceptable File Size:  Up to 5.0 MB in size

DropBox and other file transfer tools may be used to submit art.


 

Acceptable Formats:  Illustrator (CC or earlier), vector based AI, EPS or PDF files. Non-vectored Photoshop (CC and earlier, 300dpi at 100% size only) and TIFF (hi res, b/w only) files that are saved as 8-bit CMYK or grayscale can be used for 4CP printing, Four-color process digital labels, heat transfers and other full color digital applications. Note: We do not accept either Word files or CorelDraw files for art submission.

 

Art Charges:  Should your art require improvements that require a charge, you will be contacted with an estimate before any work is done. Art charges are billed at $75 per hour. $24 minimum billed.


 

Art Submission:  To avoid delays, please submit the art with the order request. Submit the art at the earliest possible time.

 

QR Codes:  Vectoring and ink bleed can slightly alter the QR Codes and therefore the factory cannot guarantee readability. Not recommended.

 


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COLORS – INKS & THREAD
 

Standard PMS Colors available at no extra charge. Depending on the printer and print method. Coated or uncoated inks may be available. PMS matches are not guaranteed on non-white items and stress relievers. Matches are not available on Digital Labels or 4 color imprints. Colors shown here are only for your reference. Actual PMS colors will vary from the published representations. PMS matches are indicative of how they appear on a white substrate and will change depending on the color of the item. The appearance of each ink color will vary based on item material and color, and are not guaranteed an exact match.

 FOB CT & FOB SC PMS COLORS

 FOB SC THREAD COLORS

 

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SAMPLE POLICY

Spec Sample Product Proof:  Spec samples are printed samples that include customer provided logo imprinted on the item, with a specified decoration method and location. Plus the cost of the item and shipping charges. Production order will incur standard setup charges.

$40 per color/location

$30 each per additional color/position

$25 per color/position pens

Published price for cost of the product.

Setup and run charges apply.

Service fees such as PMS matching fee will be billed where applicable.

Produced on an as soon as possible basis after written proof approval, or sooner when proof is waived.

Shipped via FedEx / UPS Next Day Air service unless otherwise specified.

Customer is responsible for freight charges additionally.

Total responsibility for imprint and design lies with buyer/customer when a product or paper/fax proof is waived.

Not available for rush orders.

 

Not available for 4-color process heat transfer orders EXCEPT for Drinkware orders (where available) due to the 100 piece minimum order.


 

Canada – Spec Sample Product Proof


 

Contact your CSR for detailed quote on all shipments to Canada (512.837.5443).


 

Random Samples: 
 

Random samples are imprinted. Blank samples (no imprint) may be substituted if an imprinted sample is not available.

All samples are subject to stock availability. Your account must be in good standing in order for your sample request to ship. Samples are not returnable. Samples can ship US Mail, UPS, FedEx and DHL.

Sample orders should be sent along regular order lines.

Samples may be at no charge.

A shipper number for FedEx or UPS is required for sample order shipments.

Sample order policy: Up to $10 sample costs are no charge with a shipper number.


 

If no shipper number is provided, you will be invoiced for your samples and shipping up to and exceeding our sample policy (including shipping costs). All sample requests shipping outside of the U.S. and Canada must have a shipper number.


 

Sample Orders are typically shipped the same day (unless an issue with stock or credit issues on account).

 


 

Random Sample Orders for CANADA 

A sample order totaling less than $25 CDN is free.

Client must provide a shipper account
 

A sample order that exceeds $25 CDN EQP will be billed plus shipping.


 

To expedite transit on any sample order please provide your 3rd party shipper number (UPS or Fed Ex) on your sample order request.


 

All samples feature a random imprint based on availability. Blank samples will ship when a random sample is not available.


 

If you have an issue with a sample,

                       Contact your CSR for resolution (512.837.5443).

 

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DIRECT IMPORT & CUSTOM SOURCING:

Please contact us assistance with all large quantity quotes, custom color quotes and custom product manufacturing. Production time varies between 90-120 days after proof approval.


 

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TERMS & CONDITIONS:

Terms:  Net 30 days for customers with established accounts in good standing and for new customers only upon approval of credit references and completion of credit application. Order production does not begin until credit terms have been established, or prepayment is received.


 

Sales Tax: All sales taxes will be collected where applicable. If a copy of resale certificate and tax I.D. number are received relative to an order then sales tax will not be collected on that order.. As a convenience, factory accepts Visa, MasterCard, American Express and Discover as payment. Credit card info can only be submitted directly to the accounting department. Bounced checks or stop payments must be replaced with a certified check for the total amount of the bounced check plus $45 fee.


 

We cannot be held liable for delays in delivery or product availability due to customs, shipping or natural disasters.


 

Complaints and Returns:  All complaints must be made within 30 days of shipment. Customers are required to inspect merchandise upon receipt of goods regardless of the use date of the order. Please contact factory for authorization for all returns. No return will be accepted without prior authorization from the factory and must include return authorization number provided by factory at time of return approval. No credits or discounts will be issued for merchandise unavailable for return to factory.


 

For damaged packages, see Shipping  section.


 

Un-imprinted (Blank) goods can be returned only if in good condition. 
20% restocking fee, with a minimum charge of $65 applies.


 

Insertions & Fulfillment:  Insertion and fulfillment is available. Please contact customer service for details and charges. 

Rush production is not available for any order with optional insertion or fulfillment of any kind. Standard production time for orders with insertion or fulfillment is approximately 5-8 business days for published quantities only (max. 2,600 pieces), one-color/location imprints. Production time for orders with optional insertion or fulfillment with published quantities, multicolor and multi-location imprints must be quoted by the factory on a case by case basis.

A sample of customer supplied items for insertion must be provided for approval prior to production.

 

 Pricing Policy:  Effective from 01/1/20 - 12/31/21 and subject to change without notice. Please visit our website up-to-date and accurate pricing. All prices are subject to change without notice.


 

Substitutions:  We reserve the right to substitute products of comparable style and price for those shown published, due to unavoidable manufacturers' changes throughout the year. Product features and specifications are subject to change without notice.


 

Trademark Notice:  The artwork, photographs, designs, and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of imprinted product available. They are not intended to represent that the products are either endorsed by, or produced for the owners of the artwork, photograph, design or trademark.


 

Union Label: May be available. We proudly sells many products made in the USA, as marked throughout our website.

Contact your CSR for detailed information (512.837.5443).


 

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SHIPPING

Unless otherwise specified, factory ships via FedEx or United Parcel Service (UPS). An insurance fee of $3 is applied to every order. Shipping weights listed online are approximate and do not factor in the box dimensions.

Carton dimensions and weights are provided for freight ESTIMATES only, and are not intended for, nor to be used to determine piece counts. 
Due to fluctuations of the fuel surcharge and freight reclassifications, we cannot be held responsible for the difference between estimated freight charges and actual freight charges.


 

We ship via FedEx and UPS.  Shipments via DHL are not available at this time. Note: every effort is made to ship UPS when requested, but due to early and changing pickup times there will be times when we need to default to FedEx.


 

3-Day Upgrade Service: Depending on shipping points and destinations we sometimes are able to offer free 3-day shipping upgrade to all orders with standard ground shipping of 4 days transit or greater within in the continental U.S. only. This means we will automatically upgrade ship method of qualified orders from ground to 3-day transit at no additional cost (i.e. order will be billed at ground rates) when applicable terms are met. Please refer to the map below or contact customer service to confirm transit time. Available for published quantities ONLY. Applies to all items including sales, specials and closeouts with the exception of spec samples and random samples. Order must ship via FedEx / UPS. No change to the normal order submission process. Normal handling fees of $6 per carton and insurance fees of $3 per order apply. Standard drop shipment fees are charged per location after the first (where applicable).


 

Common Carriers:  Carriers that service factory daily are FedEx and UPS. Factory does not ship via DHL or TNT. USPS services are only available for standard production orders. Factory is unable to ship on USPS third party account #s. Customers will be billed the USPS rate plus applicable handling charges per box. Factory is unable to guarantee in-hands dates for orders that ship via USPS. Factory is unable to ship rush orders via USPS.


 

Truck Shipments:  Orders may ship LTL freight upon request, and can be arranged by the factory. A palletization charge of $15 applies per pallet in addition to any package handling charges. The factory will schedule all truck shipments. Freight will be billed separately for truck shipments unless shipping freight collect or third party.


 

Third Party Shipping Accounts: May not be allowed.

Contact your CSR for detailed information.

 If allowed a 6.00 per carton processing and handling fee applies to each ship-to location per order using a 3rd party account number or billing freight collect.

 


 

International Shipping:  All international shipments must be billed on a third party shipping account number provided by the customer and must ship via UPS or FedEx. All charges, including duties & taxes, as well as incorrect address and residential delivery charges unpaid by recipient, will be billed to purchaser plus an administration fee of $25. A fee of $75 applies for export documentation. Export documentation fees may be waived for international shipments sent via UPS or FedEx.

Contact your CSR for detailed information (512.837.5443).


 

C.O.D. Shipments:  Not available.

HAZMAT/Shipping Restricted Materials:  Additional fees and declarations apply to air shipments of restricted materials only.

Contact your CSR for detailed information (512.837.5443).

(Note: restrictions differ by country where available, please inquire). A fee of $40 per box applies to all ground shipments within the lower 48 states. A fee of $52.50 per box applies to all air shipments within the lower 48 states. Additional fees apply per box for shipments to all other destinations (including Alaska, Hawaii, Canada, Mexico, Europe, etc.), and must be quoted by ship method and destination for each order where available. 

Contact your CSR for detailed information (512.837.5443)
.

All charge backs by carriers for duties, incorrect address or residential delivery will be billed net, plus a $45 administration fee.


We will make every attempt to ship your order in a timely manner and via the method requested to meet your event date. However, once your order has shipped, we are not responsible for delivery delays or missed events caused by the freight carriers or Acts of God. Acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, application of security regulations imposed by a government or otherwise applicable to the shipment, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond the carrier's control, disruption or failure of communication and information systems, disruption or failure of utilities, or any circumstances beyond the carrier's control. Factory cannot be held responsible for damages occurring in route. Each shipment from factory is insured for full purchase order price. In the event of lost or damaged shipments, please notify factory immediately. Factory will file claims promptly on your behalf. No merchandise may be credited or reprinted prior to settlement of outstanding claims with carrier.

 


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PRODUCT SAFETY & COMPLIANCE:

 

Consumer Product Safety Improvement Act (CPSIA): In compliance with CPSIA, all products primarily intended for children under age 12 will include tracking numbers. Testing and all documentation for these products may be requested from the factory. The manufacturer does not intend for any items to be used as children's products or toys, but rather as advertising specialty items only.


 

Note: In accordance with section 14(a)(5) of the Consumer Product Safety Act,15 U.S.C. §2063(a)(5) (CPSA), all youth apparel sold by manufacturer has been lab tested, has a certificate of conformity, and CPSIA compliant tracking number. In addition, each imprinted youth garment sold by Prime Line® will be imprinted with a permanent tracking number using CPSC approved ink. The required fee to apply this CPSIA compliant tracking label is $0.35 per piece.


 

As a reminder, the purpose of this law is to provide consumers with the source of each product with the goal of improving the safety of each product. Please visit the Consumer Product Safety Commission for more information.


 

California Proposition 65 (Prop 65): Prime Line's® products meet all applicable federal safety requirements as enforced by the U.S. Food and Drug Administration, the Consumer Product Safety Commission, and the Federal Communications Commission. Prime Line® products that are shipped to California are also subject to Proposition 65, www.p65warnings.ca.gov, which is know as the Safe Drinking Water and Toxic Enforcement Act of 1986. Proposition 65 required businesses to give clear and reasonable warning to purchase prior to completing the purchase regarding chemicals that are known to the state of California to cause birth defects or other reproductive harm. California has adopted new rules under Proposition 65. In August 2018 the regulation changes how and when clear and reasonable warning is made. The updated regulations will change the Prop 65 warning labeling and go into effect August 30, 2018.


 

Decorating and printing inks used on our products that are decorated in the USA have been tested as advised by our 3rd party laboratory who monitors CA Prop 65 settlements and safe harbor levels. Safe Harbor Level limits have not been fully established by Proposition 65 for all materials used, however we may be able to offer, upon request, certification of independently tested concentrations of specific chemicals for specific 

Contact your CSR for detailed information (512.837.5443)
.

Prime will comply with the new regulations as of August 30, 2018:

By providing a clearly marked hyperlink using the word "WARNING" on the product display page. 
 

SIMPLE New Warning Statement:
 

California Prop 65 WARNING: Cancer and Reproductive Harm – www.p65warnings.ca.gov »


 


 

Warning label will ensure compliance with California Proposition 65 regulatory requirements.

If you have further questions regarding the product safety statement,

Contact your CSR for additional information (512.837.5443).


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